Novo Technologies Solution Now Rated “Avaya Compliant”

Monday, 23 April 2012 14:57

Lévis, Quebec, April 23, 2012 – Novo Technologies, a leading supplier of call recording, quality and coaching tools for the contact center market today announced that its NovoLog6 solution is compliant with key collaboration solutions from Avaya a global provider of business collaboration systems, software and services.

NovoLog⁶ is a solution suite that provides call and screen recording for the contact center market. This solution includes a complete and fully integrated quality evaluation and coaching component which empowers the contact center manager and their agents. By using NovoLog⁶, organizations enjoy immediate ROI by managing their contact center with better agent coaching. NovoLog⁶ is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1 using Avaya Aura® Application Enablement Services 6.1.

‘’We are proud that the NovoLog⁶ suite has been compliance-tested by Avaya. NovoLog⁶ is a powerful solution for customers looking to increase their contact center service and quality in an Avaya environment’’ said Louis Turmel, President of Novo Technologies. ‘’Avaya customers will now benefit from a proven solution used by our customers worldwide that interoperates with Avaya Aura®”. 

Novo Technologies is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

As a Technology Partner, Novo Technologies is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

“Novo Technologies’ latest update to their call recording solution has undergone formalized interoperability testing,” said Eric Rossman, vice president, developer relations at Avaya. "By working with independent technology companies through the Avaya DevConnect Program to assess compatibility, this helps us ensure that Avaya customers can confidently upgrade and leverage our latest solutions."

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

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