IsaiX Technologies and Novo Technologies announce a strategic partnership

Monday, 13 September 2010 10:35

MONTREAL, QC – September 13th 2010 – Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, and IsaiX Technologies, a leader in North America for developing technologies that support people and processes, are proud to announce an exciting new partnership that would see the two innovators integrate their solutions to offer a significantly enhanced capacity for managing call center agent development.

IsaiX has been a leader in performance development consulting and technology solutions since 1989. Their innovative flagship product, Coach Technology, which offers a suite of coaching tools to support organizational growth, is used by a growing number of North America's top financial institutions and healthcare organizations.

Novo's cutting edge call recording platform allows for enhanced quality management and compliance applications across various call centers, from support centers to sales centers. Together, IsaiX and Novo will provide a robust suite of tightly integrated tools to effectively monitor and coach agents in multiple capacities, from five person call centers to large scale, international support and sales centers.

"Our clients' needs for sophisticated coaching solutions are evolving as call center migration to higher level offerings becomes more prevalent" says Steve Gregory, President of IsaiX Technologies.

“Novo is known for its strong commitment to innovation and partnership with the best in the industry to deliver superior value to its customers. This tight integration between our award-winning recording and quality tools with IsaiX’s innovative coaching software and framework will enable our clients with the right tools to improve their customer service quality and agent retention “, says Danny P. Blouin, Vice-President Sales and Marketing at Novo Technologies.

IsaiX has become a leader in North America in developing proprietary processes and technologies in the pharmaceutical, financial services and manufacturing industries that include software for coaching, activity management, schedule management of physicians, and for animating technical documents. IsaiX software is used in call centres in Canada, the US and India. IsaiX has offices in Canada, the United States, and the United Kingdom. For more information, please visit IsaiX online at www.isaix.com.