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    <title>News</title>
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    <description>News</description>
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      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=31783</link>
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      <pubDate>2012-05-14T13:46+0000</pubDate>

      <dc:date>2012-05-14T13:46+0000</dc:date>
    </item>

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      <title>Novo Technologies Solution Now Rated “Avaya Compliant”</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=31731</link>
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      <description><![CDATA[Lévis, Quebec, April 23, 2012 &ndash; Novo Technologies, a leading supplier of call recording, quality and coaching tools for the contact center market today announced that its NovoLog6 solution is compliant with key collaboration solutions from Avaya a global provider of business collaboration systems, software and services.

NovoLog6 is a solution suite that provides call and screen recording for the contact center market. This solution includes a complete and fully integrated quality evaluation and coaching component which empowers the contact center manager and their agents. By using NovoLog6, organizations enjoy immediate ROI by managing their contact center with better agent coaching. NovoLog6 is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1 using Avaya Aura® Application Enablement Services 6.1.

&lsquo;&rsquo;We are proud that the NovoLog6 suite has been compliance-tested by Avaya. NovoLog6 is a powerful solution for customers looking to increase their contact center service and quality in an Avaya environment&rsquo;&rsquo; said Louis Turmel, President of Novo Technologies. &lsquo;&rsquo;Avaya customers will now benefit from a proven solution used by our customers worldwide that interoperates with Avaya Aura®&rdquo;.&nbsp; 

Novo Technologies is a Technology Partner in the Avaya DevConnect program&mdash;an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company&rsquo;s investment in its network.&nbsp;&nbsp; 

As a Technology Partner, Novo Technologies is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure&mdash;speeding deployment of new applications and reducing both network complexity and implementation costs.&nbsp;&nbsp; 

&ldquo;Novo Technologies&rsquo; latest update to their call recording solution has undergone formalized interoperability testing,&rdquo; said Eric Rossman, vice president, developer relations at Avaya. "By working with independent technology companies through the Avaya DevConnect Program to assess compatibility, this helps us ensure that Avaya customers can confidently upgrade and leverage our latest solutions."

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

&nbsp;
 Press Release ]]></description>
      <pubDate>2012-04-23T18:57+0000</pubDate>

      <dc:date>2012-04-23T18:57+0000</dc:date>
    </item>

    <item>
      <title>Éric Turgeon joins the Novo team </title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=31205</link>
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      <description><![CDATA[Normal0falsefalsefalseMicrosoftInternetExplorer4st1\:*{behavior:url(#ieooui) }/* Style Definitions */table.MsoNormalTable{mso-style-name:"Tableau Normal";mso-tstyle-rowband-size:0;mso-tstyle-colband-size:0;mso-style-noshow:yes;mso-style-parent:"";mso-padding-alt:0cm 5.4pt 0cm 5.4pt;mso-para-margin:0cm;mso-para-margin-bottom:.0001pt;mso-pagination:widow-orphan;font-size:10.0pt;font-family:"Times New Roman";mso-ansi-language:#0400;mso-fareast-language:#0400;mso-bidi-language:#0400;}
Novo  Technologies welcomes Mr. Éric Turgeon in the Novo team! Mr. Turgeon will play a significant role in our organization as director of business development and corporate accounts.
&nbsp;
His vast expertise as a manager in the technology, telecommunication and contact centre industry, combined to his great professionalism and experience in customer relationship management makes him a great value to both Novo and his clients.
&nbsp;
We wish him happiness and success within our organization!]]></description>
      <pubDate>2011-10-21T13:36+0000</pubDate>

      <dc:date>2011-10-21T13:36+0000</dc:date>
    </item>

    <item>
      <title>NOVO TECHNOLOGIES AND VERITAPE ANNOUNCE PARTNERSHIP TO BRING PCI DSS COMPLIANCE SOLUTIONS TO NORTH AMERICAN CONTACTS CENTRES</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=30987</link>
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      <description><![CDATA[Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, and Veritape, the only call recording company accredited as a PCI DSS Participating Organisation are proud to announce a joint partnership that will allow Novo to include CallGuard&trade; in its NovoPCI&trade; solution portfolio.&nbsp; Built upon both companies&rsquo; recognized expertise, tools and proven track records, organizations now have access to a suite of high-performance solutions targeting Payment Card Industry Data Security Standard (PCI DSS) compliance. 
&nbsp;
CallGuard ensures that recorded telephone conversations are fully compliant with PCI DSS regulations. Compatible with any call recording system, the solution detects and blocks all &ldquo;DTMF&rdquo; tones (the sounds produced when keying in a number on a telephone keypad). This prevents call center agents or order placement staff from having any exposure to credit card numbers during a phone transaction. It also ensures that the credit card numbers being supplied by the customer are not stored.&nbsp; Quick and easy to implement, CallGuard provides better protection for cardholders, reduces scope for PCI DSS audits and reduces corporate risk due to security breaches.
&nbsp;
PCI DSS requirements require significant time, resources and investment for companies who want and need to demonstrate that their call centers comply with these regulations. &ldquo;CallGuard&rsquo;s unique technology allows every call center to rapidly comply with the PCI DSS requirements without breaking the bank.&rdquo; said Louis Turmel, President and CEO of Novo Technologies inc. &ldquo;Novo endeavors to partner with the best in the industry.&nbsp; Today&rsquo;s announcement is especially important to us since our customers and those that we serve in various markets are looking for cost-effective solutions to ensure higher performance when addressing compliance requirements.&rdquo;
&nbsp;
Cameron Ross, Veritape&rsquo;s Managing Director said &ldquo;For the first time, any business which already owns a call recording system can quickly and easily &lsquo;bolt on&rsquo; PCI DSS compliance, by using CallGuard. Veritape is passionate about delivering high quality, PCI DSS compliant call recording solutions. We are delighted to announce our partnership with Novo Technologies, well known as an industry leader with a real focus on service and quality.&rdquo;
&nbsp;
Read the entire press release (PDF format). ]]></description>
      <pubDate>2011-06-07T18:19+0000</pubDate>

      <dc:date>2011-06-07T18:19+0000</dc:date>
    </item>

    <item>
      <title>Novo Technologies Selected for Membership in Avaya DevConnect Program </title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=29075</link>
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      <description><![CDATA[Lévis, Québec, September, 20th 2010 &ndash; Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, today announced it has been selected by Avaya Inc., a global leader in enterprise communications systems, software and services, for membership in the Avaya DevConnect program.

Novo Technologies is the developer of NovoLog, a call recording solution for quality monitoring and compliance applications. As a result, companies can significantly improve call quality provided by their agents, meet their regulatory compliance obligations, and dramatically shorten dispute resolution times.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies &ndash; including IP telephony, contact centers and mobility applications &ndash; helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

&ldquo;This investment in the DevConnect Program shows our commitment to broaden our relationship with Avaya, and will help us to advance our best-of-breed integration strategy with active call recording as we continue to support our customers in achieving the maximum return on their communications infrastructure investment,&rdquo; said Danny Blouin, Vice-President -Sales & Marketing at Novo. &ldquo;We are now able to rapidly deploy full-time or on-demand recording solutions that have richer call information capture so businesses can quickly realize a benefit to their bottom line.&rdquo;

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
&nbsp;
&ldquo;Development partners like Novo are helping Avaya&rsquo;s customers achieve high levels of success in the communications infrastructure marketplace,&rdquo; said Eric Rossman, vice president, developer relations, Avaya. &ldquo;We are delighted to be working closely with innovative software suppliers like Novo that get the most out of our solutions.&rdquo;
&nbsp;
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership &ndash; Registered, Gold and Platinum &ndash; each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Novo Technologies is a Gold member of the Avaya DevConnect program. 
Membership information and a listing of solutions developed and tested under the DevConnect program are available at www.avaya.com/devconnect.
&nbsp;
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect
&nbsp;]]></description>
      <pubDate>2010-09-20T15:47+0000</pubDate>

      <dc:date>2010-09-20T15:47+0000</dc:date>
    </item>

    <item>
      <title>IsaiX Technologies and Novo Technologies announce a strategic partnership</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=29055</link>
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      <description><![CDATA[MONTREAL, QC &ndash; September 13th 2010 &ndash; Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, and IsaiX Technologies, a leader in North America for developing technologies that support people and processes, are proud to announce an exciting new partnership that would see the two innovators integrate their solutions to offer a significantly enhanced capacity for managing call center agent development.

IsaiX has been a leader in performance development consulting and technology solutions since 1989. Their innovative flagship product, Coach Technology, which offers a suite of coaching tools to support organizational growth, is used by a growing number of North America's top financial institutions and healthcare organizations.

Novo's cutting edge call recording platform allows for enhanced quality management and compliance applications across various call centers, from support centers to sales centers. Together, IsaiX and Novo will provide a robust suite of tightly integrated tools to effectively monitor and coach agents in multiple capacities, from five person call centers to large scale, international support and sales centers. 

"Our clients' needs for sophisticated coaching solutions are evolving as call center migration to higher level offerings becomes more prevalent" says Steve Gregory, President of IsaiX Technologies.

&ldquo;Novo is known for its strong commitment to innovation and partnership with the best in the industry to deliver superior value to its customers. This tight integration between our award-winning recording and quality tools with IsaiX&rsquo;s innovative coaching software and framework will enable our clients with the right tools to improve their customer service quality and agent retention &ldquo;, says Danny P. Blouin, Vice-President Sales and Marketing at Novo Technologies.
IsaiX has become a leader in North America in developing proprietary processes and technologies in the pharmaceutical, financial services and manufacturing industries that include software for coaching, activity management, schedule management of physicians, and for animating technical documents. IsaiX software is used in call centres in Canada, the US and India. IsaiX has offices in Canada, the United States, and the United Kingdom. For more information, please visit IsaiX online at www.isaix.com.

&nbsp;]]></description>
      <pubDate>2010-09-13T14:35+0000</pubDate>

      <dc:date>2010-09-13T14:35+0000</dc:date>
    </item>

    <item>
      <title>Novo Technologies and The Paisley Group announce partnership to offer superior customer satisfaction solutions</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=29038</link>
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      <description><![CDATA[Black Hawk, CO, September 1st, 2010 &ndash; Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, and The Paisley Group, a leading Call Center consulting company and the premier independent measurer of Customer FulfillmentSM, Customer CareSM and Voice Delivery in the industry today, are proud to announce a joint partnership that will help call centers improve their customer service quality and agent performance management. Built upon both companies&rsquo; recognized expertise, tools and proven track records, organizations now have access to a suite of high-performance solutions targeting the most critical call center performance areas.
Successful companies make customer satisfaction an integral part of their business strategies. &ldquo;Combining Paisley&rsquo;s qualitative skills and Novo&rsquo;s best of breed recording solutions provides an unmatched set of tools for all types of call centers&rdquo; said Jeff Rudolph, President and CEO of The Paisley Group Ltd.

Novo is dedicated to innovating and partnering with the world&rsquo;s bests to build solutions improving customer experience and overall call center performance. &ldquo;The Paisley Group is a world renowned leader in call center quality initiatives and partnering with them is an important step for us as it allows our customers to have access to some of the best skills in the industry&rdquo; said Danny Blouin, Vice-President -Sales & Marketing at Novo Technologies Inc.
Paisley&rsquo;s call center/telecommunications practice was established in 1987 to address perceived imbalances between data quality, technical systems and operations. We combine 25 years of experience with exposure to leading call center companies and DA/OS providers worldwide. Our highly experienced staff has over 150 years of combined experience in all aspects of call center management, quality and statistical modeling.

Paisley established the "Gold Standard" for Customer FulfillmentSM, Customer CareSM and Voice Delivery which are based upon traditional values of courtesy, accuracy and productivity measures. These measurements have been developed from their focus groups that told them what is perceived as satisfiers and dissatisfiers. Paisley's quality programs are the most trusted in the industry today.]]></description>
      <pubDate>2010-09-01T19:14+0000</pubDate>

      <dc:date>2010-09-01T19:14+0000</dc:date>
    </item>

    <item>
      <title>Novo advances best-of-breed integration strategy with active call recording for its award-winnning NovoLog software solution</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=28702</link>
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      <description><![CDATA[Levis, Quebec & Las Vegas, Nevada, June 28th, 2010 &ndash; With its first participation at Cisco Live, Novo Technologies announces support for Active Call Recording as Novo continues to innovate and provide their customers with better and cheaper recording solutions for call quality management and regulatory compliance applications as part of a best-of-breed integration strategy for their flagship software product, NovoLog.
As contact centers and corporate telephony systems migrate from legacy communication infrastructures to IP platforms, it is essential that complementary software solution providers stay in step with the plethora of new robust features unlocked by such leading-edge environments. The integration of NovoLog with IP communication management software will deliver all the benefits of Active (versus Passive) Call Recording, such as large-scale automatic or on-demand recording. As well, Active Call Recording provides for greater scalability with less equipment and richer call information.
&nbsp;
&ldquo;Our customers are in the business of continuously improving service for their clients and we, at Novo, are in the business of helping to make that happen. With the rapid adoption of IP technologies, we&rsquo;re working closely with our customers to get the most out of new features that have become available with Active Call Recording so that they can better address critical call quality management and regulatory compliance needs&ldquo;, says Danny-Paul Blouin, VP Marketing and Sales at Novo Technologies.]]></description>
      <pubDate>2010-06-28T19:34+0000</pubDate>

      <dc:date>2010-06-28T19:34+0000</dc:date>
    </item>

    <item>
      <title>Novo adds sophisticated data management application!</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=28019</link>
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      <description><![CDATA[Lévis, Quebec, May 31st, 2010 &ndash; Novo Technologies, a leading provider of call recording solutions used for compliance and quality monitoring, releases NovoLog 5.5. In addition to extending a single system&rsquo;s capacity to over 1000 recording ports as well as supporting Windows 2008 and SQLServer 2008, this NovoLog release comes with DataManager, a powerful data management application for contact centers with high-volume and diverse call recording data.
&nbsp;
NovoLog DataManager meets the needs of organizations that manage and secure high-volume and varied call recording data for quality monitoring and compliance purposes. DataManager is a sophisticated and user-friendly tool with natural language configuration that provides the archiving and purging of audio and video recordings. Unique in the industry, DataManager archives and purges based on an extended list of criteria such as agent skill sets, inbound/outbound call types, channels, and recorders. In addition, NovoLog DataManager features retention period based purging.
&nbsp;
&ldquo;Our customers&rsquo; data management and protection requirements are growing due to the call recording data&rsquo;s constant gain in volume and variety. DataManager was designed with the collaboration of some of our largest customers in order to meet these critical needs&rdquo;, says Danny Paul Blouin, VP Sales and Marketing at Novo Technologies.
&nbsp;
&nbsp;
Contact information
Danny Paul Blouin
Vice-President - Sales and Marketing
danny.blouin@novotechnologies.com
1-888-657-6601 #205 ]]></description>
      <pubDate>2010-05-31T16:54+0000</pubDate>

      <dc:date>2010-05-31T16:54+0000</dc:date>
    </item>

    <item>
      <title>Novo will be exhibiting at Cisco Live 2010 in Las Vegas!</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=27677</link>
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      <description><![CDATA[
 
 
 
 &nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;
 www.ciscolive.com&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 Novo&nbsp;will be an exhibitor at the Cisco Live 2010 Event taking place in Las Vegas June 27th -July 1.
 &nbsp;
 Cisco Live is Cisco's annual IT and communications conference. This event&nbsp; attracts thousands of IT professional and technical innovators from all over North America, as well as a growing global audience segment.
 &nbsp;
 Come to see us at booth&nbsp;#1!
 
 
 

&nbsp; ]]></description>
      <pubDate>2010-04-28T18:16+0000</pubDate>

      <dc:date>2010-04-28T18:16+0000</dc:date>
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