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    <description>News</description>
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      <title>Novo Technologies and The Paisley Group announce partnership to offer superior customer satisfaction solutions</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=29038</link>
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      <description><![CDATA[Black Hawk, CO, September 1st, 2010 &ndash; Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, and The Paisley Group, a leading Call Center consulting company and the premier independent measurer of Customer FulfillmentSM, Customer CareSM and Voice Delivery in the industry today, are proud to announce a joint partnership that will help call centers improve their customer service quality and agent performance management. Built upon both companies&rsquo; recognized expertise, tools and proven track records, organizations now have access to a suite of high-performance solutions targeting the most critical call center performance areas.
Successful companies make customer satisfaction an integral part of their business strategies. &ldquo;Combining Paisley&rsquo;s qualitative skills and Novo&rsquo;s best of breed recording solutions provides an unmatched set of tools for all types of call centers&rdquo; said Jeff Rudolph, President and CEO of The Paisley Group Ltd.

Novo is dedicated to innovating and partnering with the world&rsquo;s bests to build solutions improving customer experience and overall call center performance. &ldquo;The Paisley Group is a world renowned leader in call center quality initiatives and partnering with them is an important step for us as it allows our customers to have access to some of the best skills in the industry&rdquo; said Danny Blouin, Vice-President -Sales & Marketing at Novo Technologies Inc.
Paisley&rsquo;s call center/telecommunications practice was established in 1987 to address perceived imbalances between data quality, technical systems and operations. We combine 25 years of experience with exposure to leading call center companies and DA/OS providers worldwide. Our highly experienced staff has over 150 years of combined experience in all aspects of call center management, quality and statistical modeling.

Paisley established the "Gold Standard" for Customer FulfillmentSM, Customer CareSM and Voice Delivery which are based upon traditional values of courtesy, accuracy and productivity measures. These measurements have been developed from their focus groups that told them what is perceived as satisfiers and dissatisfiers. Paisley's quality programs are the most trusted in the industry today.]]></description>
      <pubDate>2010-09-01T19:14+0000</pubDate>

      <dc:date>2010-09-01T19:14+0000</dc:date>
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      <title>Novo advances best-of-breed integration strategy with active call recording for its award-winnning NovoLog software solution</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=28702</link>
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      <description><![CDATA[Levis, Quebec & Las Vegas, Nevada, June 28th, 2010 &ndash; With its first participation at Cisco Live, Novo Technologies announces support for Active Call Recording as Novo continues to innovate and provide their customers with better and cheaper recording solutions for call quality management and regulatory compliance applications as part of a best-of-breed integration strategy for their flagship software product, NovoLog.
As contact centers and corporate telephony systems migrate from legacy communication infrastructures to IP platforms, it is essential that complementary software solution providers stay in step with the plethora of new robust features unlocked by such leading-edge environments. The integration of NovoLog with IP communication management software will deliver all the benefits of Active (versus Passive) Call Recording, such as large-scale automatic or on-demand recording. As well, Active Call Recording provides for greater scalability with less equipment and richer call information.
&nbsp;
&ldquo;Our customers are in the business of continuously improving service for their clients and we, at Novo, are in the business of helping to make that happen. With the rapid adoption of IP technologies, we&rsquo;re working closely with our customers to get the most out of new features that have become available with Active Call Recording so that they can better address critical call quality management and regulatory compliance needs&ldquo;, says Danny-Paul Blouin, VP Marketing and Sales at Novo Technologies.]]></description>
      <pubDate>2010-06-28T19:34+0000</pubDate>

      <dc:date>2010-06-28T19:34+0000</dc:date>
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    <item>
      <title>Novo adds sophisticated data management application!</title>
      <link>http://www.novo.ca:80/sgc/site/novo/news?entryId=28019</link>
      <guid isPermaLink="false">28019@www.novo.ca</guid>
      <description><![CDATA[Lévis, Quebec, May 31st, 2010 &ndash; Novo Technologies, a leading provider of call recording solutions used for compliance and quality monitoring, releases NovoLog 5.5. In addition to extending a single system&rsquo;s capacity to over 1000 recording ports as well as supporting Windows 2008 and SQLServer 2008, this NovoLog release comes with DataManager, a powerful data management application for contact centers with high-volume and diverse call recording data.
&nbsp;
NovoLog DataManager meets the needs of organizations that manage and secure high-volume and varied call recording data for quality monitoring and compliance purposes. DataManager is a sophisticated and user-friendly tool with natural language configuration that provides the archiving and purging of audio and video recordings. Unique in the industry, DataManager archives and purges based on an extended list of criteria such as agent skill sets, inbound/outbound call types, channels, and recorders. In addition, NovoLog DataManager features retention period based purging.
&nbsp;
&ldquo;Our customers&rsquo; data management and protection requirements are growing due to the call recording data&rsquo;s constant gain in volume and variety. DataManager was designed with the collaboration of some of our largest customers in order to meet these critical needs&rdquo;, says Danny Paul Blouin, VP Sales and Marketing at Novo Technologies.
&nbsp;
&nbsp;
Contact information
Danny Paul Blouin
Vice-President - Sales and Marketing
danny.blouin@novotechnologies.com
1-888-657-6601 #205 ]]></description>
      <pubDate>2010-05-31T16:54+0000</pubDate>

      <dc:date>2010-05-31T16:54+0000</dc:date>
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