News & Events

14/05/2012

23/04/2012

Novo Technologies Solution Now Rated “Avaya Compliant”

21/10/2011

Éric Turgeon joins the Novo team

Newsletter

Compliance Management Solution

The majority of interactions and actions in contacts centers begin with a conversation. This is the reason why it is essential to have access to these conversations at all times and ensure the highest level of Information security management. Call recording and screen capture are the basis of any initiative for well structured compliance program.

Access to recorded communications helps assure accordance to internal regulations and industry best practices such as PCI DSS and ISO 27000. Further information on these can be found here.

Recorded calls can also be used as a means to review telephone transactions.

By preserving calls, regardless of the size of your organization, you will retain important information that can help protect against litigation.

The products that Novo provides adhere to the strictest norms related to compliance. The NovoLog suite is an adaptable, secure and progressive platform providing management solutions in the accordance with the following :

security Management of groups and users of the recording system through Active Directory;
usage data of all users (audit trail);
easy and secure researh, organize, share and replay of recordings through a web interface;
ability to record digital, IP and analog conversations;
Open Architecture for easy access to multi-site environments and to other applications.

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