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Are you ready for the DNCL?
With the entry of the National Do Not Call List (DNCL) law of the CRTC on September 30th 2008, it is essential that your organization equips itself with the right tools to prevent potential issues and to sustain a good reputation.
Following this date, telemarketing companies and other organizations offering their products or services by phone and not belonging to the list of exemptions stated by the law, will no longer be able to solicit consumers if a request has been previously expressed to the organization or if it has been added to the DNCL.
Given that a complaint was lodged to the administrator of the DNCL and that there truly is a violation of rules, a fine of $15,000 could be issued to the organization at fault.
That is why Novo Technologies offers a solution to help you comply and prepare your organization before the enforcement of this new law. By recording all your calls and archiving your files securely, you certainly get the best evidence in the event that a complaint against your organization is filed. It will undoubtedly be beneficial to have on hand the communication that took place between the agent and the consumer. Easily retrievable thanks to the extensive search criteria available in the search and playback Web interface, the recording you need is available in a few clicks! Not only will you get the full discussion taking place between the agent and the consumer on a specific day and time, but, in addition, it will enable you to determine whether a no call back request had actually been made, or that consent had been obtained by the consumer with the telemarketer.
Recording the calls of your organization is more than having an excellent protection for managing cases related to the DNCL. It will also give you an undeniably high ROI considering the cost of a fine versus the price of a call recording solution such as NovoLog. Even better, by using our solution, you will be able to enjoy a host of additional benefits that you can discover by clicking here.
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Following this date, telemarketing companies and other organizations offering their products or services by phone and not belonging to the list of exemptions stated by the law, will no longer be able to solicit consumers if a request has been previously expressed to the organization or if it has been added to the DNCL.
Given that a complaint was lodged to the administrator of the DNCL and that there truly is a violation of rules, a fine of $15,000 could be issued to the organization at fault.
That is why Novo Technologies offers a solution to help you comply and prepare your organization before the enforcement of this new law. By recording all your calls and archiving your files securely, you certainly get the best evidence in the event that a complaint against your organization is filed. It will undoubtedly be beneficial to have on hand the communication that took place between the agent and the consumer. Easily retrievable thanks to the extensive search criteria available in the search and playback Web interface, the recording you need is available in a few clicks! Not only will you get the full discussion taking place between the agent and the consumer on a specific day and time, but, in addition, it will enable you to determine whether a no call back request had actually been made, or that consent had been obtained by the consumer with the telemarketer.
Recording the calls of your organization is more than having an excellent protection for managing cases related to the DNCL. It will also give you an undeniably high ROI considering the cost of a fine versus the price of a call recording solution such as NovoLog. Even better, by using our solution, you will be able to enjoy a host of additional benefits that you can discover by clicking here.
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