Data security & PCI DSS compliance   NovoPCI* is essential for any company wishing to record telephone conversations containing sensitive payment card data, while ensuring PCI DSS compliance and internal data security. It works with Novo’s call recording, or any other call recording system, to ensure that recorded telephone conversations are fully PCI compliant, by automatically eliminating sensitive card data from a recorded call.

"Bolt-on" PCI DSS compliance 

• It’s simple (incredibly so). There’s no time-consuming integration work, no project plans, no requisitioning of 6 weeks of your IT team’s time (which invariably can’t start for another 4 months because they’re tied up).
• It’s less expensive than implementing PCI compliance in any other way (even those proposed by your existing call recording provider).
• You keep every aspect of your existing technology. No changes to your call recording or phone systems, your CRM platform, your payment processes, or (critically) your payment provider. (And if you change any of those things next month or next year, the NovoPCI* just continues to work…)

Eliminate the risk of internal data theft

But how does it work?

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You want more? 

• Easy integration – the NovoPCI* sits like an ‘invisible layer’ on top of your existing systems (which do not need any changes). You keep your existing CRM systems, your same payment provider, and your same internal processes. Everything keeps running as normal.
• It is particularly powerful in your offshore contact centres, as you can give your local customers the peace of mind that their sensitive data is never captured or stored and so cannot be misused, regardless of location.
• Agents do not have to go through lengthy retraining. The only change that is needed is that the Agent asks the customer to type in the card details using their telephone keypad. There is no typing by the Agent.

What now?

NovoPCI Brochure