Call Recording is increasingly becoming a must-have for organizations performing transactions over the phone. Part of the NovoLog Suite, NovoLog Express is the ideal software for contact centers receiving a low call volume and operating in the public safety or other sectors. With NovoLog Express, only conversations are recorded, not the gaps. Easy to operate and manage, this product demonstrates unparalleled flexibility in that it can be installed in single or multi-site environments and can record up to 48 channels.

Searching and retrieving recordings for playback is quick and easy. A secure web interface provides access to all time-sensitive information, regardless of the user’s location for maximum productivity.

The benefits of NovoLog Express are :

•    Prevent and resolve disputes while reinforcing protection and compliance 
•    To comply with the Payment Card Industry (PCI) Data Security Standards
•    Identify agent’s areas for improvement  
•    Extract business intelligence from customer-agent interactions
•    Validate the accuracy of scripts by listening real interactions
•    Improve complaint handling by listening customer call history
•    Save time with a product that is easy to install, use and maintain
•    Profitable investment offering the best value in the industry
•    Improve overall service quality and customer satisfaction 

Does your organization require a greater recording capacity? Learn how NovoLog Enterprise can help you.

Now you can capture the total experience of your agent-customer communications with NovoScreen.


 View the NovoLog Express Brochure!