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The NovoLog suite is a new generation of digital and IP voice recording system. This suite of reliable and adaptable software was conceived for call centers of companies of all sizes, allowing them to record, archive, extract and share transactions with customers in a secure manner. The suite includes 4 major programs :
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![Novo Technologies - [Empower Customer Experience] | [NovoLog - Call Recording Software]](/webdav/site/novo/shared/images/NovoLog-Suite---Box%20CD.jpg)
The necessity of dealing with the statutory requirements of your industry, questions of responsibilities and practices regarding risk management has propelled many organizations in the insurance, finance, healthcare, public security and government sectors to proactively record their customer interactions.
Recording conversations helps manage performance, verify sales and increase security. The NovoLog suite is the recording solution that will help you achieve your goals.
Built on an open architecture and respecting industry norms, the NovoLog suite evolves and seamlessly integrates into your existing infrastructure.
The benefits of using the NovoLog Suite are :
- resolve disagreements with customers;
- ensure that regulations are being followed; in accordance with Payment Card Industry (PCI) Data Standard Security norms;
- manage agent performance within organization;
- improve customer service and satisfaction;
- organize, share, listen and secure your recordings.
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