Novo Technologies offers a wide range of multilingual technical services that are flexible and available when you need them. Qualified technicians are available 24 hours a day, 365 days a year. Our technical support contracts provide 24/7 or 9/5 support (8:30 am to 5:00 pm, EST).

Novo’s customer service department works with a fully integrated CRM that keeps track of all events reported by our customers. To ensure all issues are resolved, both our quality assurance and R&D teams are involved in supporting our first line of support to resolve any outstanding requests. Outstanding issues are not an option for our technical service department.   

Our customer service technicians are fully equipped to take your calls at any time. Rest assured; your call will be processed quickly, respecting our response time objectives. To ensure faster resolution time, we strongly recommend that you provide our customer service department with remote access to the Novo solutions installed at your sites. Although more than 95% of our support and maintenance activity is done remotely, Novo Technologies is proud to provide local support services with resources that are available anytime, anywhere in North America through our network of partners.

All Novo Technologies recording solutions come equipped with a control application called NovoLogAlarm. This application checks the status of different recording processes and automatically sends an SMTP email to the system manager, if desired, and to Novo Technologies technical support team for resolution of the problem.

All Novo support contracts include telephone assistance from qualified technicians to maintain implementations, provide assistance on the administration and use of Novo solutions, software updates, in-shop or in house repair or replacement, and discounts on software upgrades. It also sets out the conditions for extraordinary services such as moves, additions and changes to the initial configuration.


 View the Customer Service Brochure!


Contact us at : support@novo.ca  or 1.888.657.6686