Paramedics, firefighters, policemen and 911 dispatchers must deal with critical situations every day. A reliable recording system is imperative for public safety organizations, as they provide protection against liabilities. Furthermore, many emergency calls are often scarcely audible and instant replay of these calls is essential to providing the right assistance.

First Responders must keep records of all action taken in dealing with any incident, both for internal review purposes and occasionally in court. Therefore, Novo Technologies offers the public safety sector a series of highly reliable digital recording solutions that permanently capture radio and telephone conversations, and agent screen activity. Instant access to recordings and playback of conversations is possible using a wide selection of criteria to extract crucial information. The Call Recording solution delivers reliable, easy-to-use and secure products that can be easily integrated into your call center existing infrastructure.

Novo Technologies also provides Quality Monitoring solutions that help improve agent efficiency and deliver the best responses. Using outstanding evaluation tools, supervisors can easily and quickly customize evaluation forms and generate reports, enabling them to analyze agent and group performance. By giving your staff the right training, you will optimize each interaction and ensure that the right action is taken every time a critical situation occurs.

Benefits for the Public Safety Industry :

• Fast and accurate retrieval of critical information, whenever and wherever the user may be.
• Reconstructing of complete scenarios.
• Improve dispatcher and responder performance, skill assessment and staff development with straightforward evaluations.
• Comply with government regulations on call handling.
• Increase organizational responsiveness and efficiency.