Newsletter
Have a great return to work!
September 2009 | no.6
A new client!
Recently, Novo won the trust of a renowned organization. La Capitale Financial Group is now part of our customers. Always striving to offer the best service to its customers, La Capitale Financial Group chose the technologies of Novo to measure and enhance the quality of customer service in their contact centres.
Let's have a twit!
![]() |
Optimizing contact centre operations and customer service delivery has become crucial to stay alive and blooming in today's economy. Novo cordially invites you to join us, your colleagues, and industry experts on Twitter to discuss strategies, enabling technologies and best practices in the contact centre industry. Plus, access Novo’s latest news and special resources. Join us on Twitter and don’t hesitate to share your ideas and opinions! |
Health feature - 16 actions to find happiness at work
Since we spend the third of our life at work, it would be better to find happiness in what we do. For this second health article in a series of four, Novo invites you to discover actions you can take to increase your happiness at work.
1. Start the day off right
Pay attention to your departure in the morning. It seems that the first 30 minutes of the morning are the key to the mood of your day. So, avoid unnecessary stress. Why not give yourself motivation by listening to a favourite song before entering the office!
2. …And end it well
Upon returning from work, switch off the machine! Relax and try the opposite of what tired you during the day. For example, instead of watching TV after a day in front of the computer, go out for a walk.
3. Create a good work environment
Help improve the atmosphere at work. You could form a social club, organize special days or bring some yummy treats to your colleagues.
Read more
Listening, apologies, empathy – The recipe to deal with angry customers
You may be selling the best products and you may have excellent employees, but your most important asset is undoubtedly your customers. No customers, no business.
Call center agents bear a heavy responsibility being on the front line. In addition to the image they project, they take part in customer retention by their sense of faultless service. But how to react when an unhappy and aggressive customer is on the line? What to do to avoid an impending disaster?
Read more
Call center agents bear a heavy responsibility being on the front line. In addition to the image they project, they take part in customer retention by their sense of faultless service. But how to react when an unhappy and aggressive customer is on the line? What to do to avoid an impending disaster?
Read more
Tips & Tricks
Ensure that your agents don’t type while they are on the phone with a customer. This way, they are really listening.

Home


![Novo Technologies - [Empower Customer Experience] | [Novo is on Twitter!]](/webdav/site/novo/shared/images/press-bird.gif)

