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NovoLog DataManager
Positioning Statement
NovoLog’s DataManager is for call center information systems employees that are under organizational pressure to manage and secure high-volume, diverse call recording data for quality monitoring and compliance applications. DataManager is a user-friendly, sophisticated data management tool with natural language rule configuration that provides call recording (audio and video) archiving and purging. Unlike the competition, DataManager provides extended criteria-based (e.g. agent skill-set, inbound/outbound call-type, channel-specific, and recorder-specific) archiving and purging. As well, NovoLog’s DataManager features call retention period-based purging functionality.
Key Features
1. Intelligent multiple-destination archiving of call recording (audio and video) files based on criteria, such as:
a. call-type (inbound and/or outbound);
b. agent skill-set;
c. call recorder;
d. recording channel.
2. Extended criteria-based (call-type, agent skill-set, call recorder, and recording channel), as well as retention period-based purging of call recording files and corresponding metadata database records.
3. Improved overall performance due to an enhanced architecture and optimized application.
4. User-friendly interface with sophisticated validation rules and natural language configuration.
5. Status messages for last task executed, as well as storage saturation messages and error notifications by e-mail.
6. Fully integrated with Network Attached Storage (NAS) file servers, multiple NovoLog call recorders, and NovoScreen.
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