As a new participant in the Cisco Developer Network Program, Novo Technologies is proud to announce that a leading insurance company has invested in the excellence of its customer service by using Novo’s compatible Cisco IP technology. The quality monitoring solution implemented in the insurer’s contact centers will serve several hundreds of agents in more than 20 sites across Canada. Continue

The onset of winter is often synonymous with low energy. Did you know that it is possible to rejuvenate in the workplace? Indeed, the design of a workplace is important because it inspires the staff, which increases productivity and therefore, benefits the company. Call centers are often presented as stressful and dreary workplaces. Yet, it is easy to counter those preconceptions without having to recourse to a specialist! This third article of a series of four will give you 5 ideas to invigorate the workplace and stimulate your employees. Continue