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Novo Technologies Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions Magazine
Wednesday, 27 January 2010 09:04
Levis, Quebec, January 27th 2010 — Novo Technologies announced today that the Novo eLite call recording and quality monitoring solution has received the 2009 Product of the Year Award from TMC’s Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Novo eLite is the unique combination of leading-edge call recording software NovoLog and quality monitoring software NovoValue. Novo eLite demonstrates an excellent cost-effectiveness as well as an easy deployment and management. It is designed for contact centres and SMEs with modest recording needs that wish to comply with regulations and laws in force in their industry while ensuring the quality of their communications.
”Novo eLite was designed to answer the most demanding customer requirements and we are proud that it has been recognized by TMC as an industry-leading solution” said Danny P. Blouin, VP Sales and Marketing, at Novo Technologies.
“I am pleased to honor Novo Technologies for its hard work and success. Novo eLitehas demonstrated excellence in contact center technologies as well as providing ROI for the companies that use them,” said Rich Tehrani, CEO, TMC. “For 12 years, Customer Interaction Solutions magazine has honored companies that show excellence in advancing technologies and application refinements,” he added.
The 12th Annual Product of the Year Awards winners will be featured in the January 2010 issue of Customer Interaction Solutions magazine, www.cismag.com.
About Novo Technologies
Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable recording solutions for quality monitoring and compliance applications. With its leadership in the development and integration of new software solutions, Novo is dedicated to help organizations to proactively and effectively capture and manage corporate transactional content. Consequently, organizations are able to extract business intelligence from customer interactions thus providing their clientele with the best customer experience.
For the last 15 years, Novo Technologies has experienced remarkable growth and received numerous awards for its innovations. To this day, Novo has been providing its advanced technology and superior service to hundreds of organisations worldwide. Its solutions are implemented in contact centers of all sizes coming from a variety of industries in North America; among which are the top leaders in the financial and insurance industries. For more information about Novo Technologies, please visit www.novotechnologies.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners).
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit http://tmcnet.com/.
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