Novo eLite is the result of the strategic combination of a permanent recording software, NovoLog Express, and NovoValue, a software dedicated to quality monitoring. Offering the same numerous advantages as those two, Novo eLite is the ideal solution for call centers and SMB's with modest recording needs and wishing to comply with the regulations and laws in force in their industry while ensuring the quality of their communications.

Both light and affordable, this software delivers reliable recordings ensuring protection and compliance. At all times and places, it is quick and easy to access those records through the NovoPlayback Web interface for searching and listening. In addition, you will enjoy unparalleled tools allowing you to assess the performance of your agents through the evaluation grids and evaluation reports that you will have built yourself!

3 solutions in 1, that is what Novo eLite offers!

Novo eLite is the best solution to help you monitor your customer contact center and to optimize its operational efficiency. In addition, Novo eLite demonstrates an excellent cost-effectiveness ratio as well as an ease of deployment and management matched by no other solution available on the market! 

Using Novo eLite you will be able to :

• assure that quality standards are met on every call;
• measure the qualitative and quantitative performance of the agent;
• decrease the time given to search, listen, evaluate and report activities through a single platform;
• improve management and productivity resulting in a reduction of training needs;
• protect against litigation;
• identify the strengths and weaknesses of an agent;
• improve the service quality and customer satisfaction;
• extract business intelligence from customer-agent interactions;
• improve complaint handling by listening to calls from clients;
• ease the installation, operation and maintenance;
• profit from an investment offering the best value in the industry.

Everything is to begin to empower the experience of your customers!

 View the Novo eLite Brochure  !