News & Events

25/01/2012

21/10/2011

Éric Turgeon joins the Novo team

07/06/2011

NOVO TECHNOLOGIES AND VERITAPE ANNOUNCE PARTNERSHIP TO BRING PCI DSS COMPLIANCE SOLUTIONS TO NORTH AMERICAN CALL CENTRES

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Strategic Partners


www.veritape.com		Veritape Veritape provides PCI compliant, call recording solutions. Call Guard (NovoPCI Suite) is a simple but powerful solution to PCI DSS compliance. If your business takes credit card payments over the phone, CallGuard allows you to record all calls while fully complying with PCI DSS regulations (which bar the storage of customers’ sensitive credit card data). CallGuard works with any call recording system (not just our own), so your existing investment is protected. PCI SSC Participating Organisation Veritape is the only call recording company accredited as a PCI DSS Participating Organisation. We regularly give direct feedback on our customers’ PCI compliance challenges and insights to the Council. Novo choose Veritape Call Guard as the exclusive partner for its NovoPCI Suite.

www.upstreamworks.com		Upstream Works Upstream Works provides a suite of call management automation solutions developed to improve overall productivity and business success for call centers with 5 - 5000 agent positions. The UpStart Experience Suite is an award winning set of agent tools and performance analytics that measure First Contact Resolution and improves the effectiveness and efficiency of the agent. This provides a better customer experience, reduced customer churn and lowers operational costs. Specific product lines offered by Upstream Works include : UpStart Integrated Agent Operating Environment UpTake Business analytics CTI screen pops Outbound dialers – telesales automation Visual Queue - incoming call display Multi channel email/ fax/ CHAT routing Telephony reporting IVR Systems including post call surveys Voice and screen logging Multi site data routing and coordination Complex call center routing solutions and applications Our Application Server, eMedia CMAS, works with existing systems, and solves the critical but “tough” problems that cause ongoing headaches for real world call centers – all with the quickest deployment in the industry.

www.thepaisleygroup.com		The Paisley Group Paisley combines 25 years of experience with exposure to leading call center companies and DA/OS (0, 411, etc…) providers worldwide (At&t, Verizon, Sprint, TELUS, Bell, etc….) They are the reference on Quality for Telco call centres. Mainly focused on the DA/OS market so far, they are now expending into the customer care and sales Contact center markets. Their staff is highly experienced staff (over 150 years of combined experience in all aspects of call center management, quality and statistical modeling). Paisley established the "Gold Standard" for Customer FulfillmentSM, Customer CareSM and Voice Delivery which are based upon traditional values of courtesy, accuracy and productivity measures. Paisley's quality programs are the most trusted in the industry today.

www.isaix.com		IsaiX Founded by Steve Gregory in 1989 and based in Montreal, IsaiX has become a leader in North America in developing high performing teams by implementing its proprietary processes and technologies. Supported by Steve and Dr. Cecil Welch, PhD, IsaiX creates and customizes proprietary experiences and technologies for the distribution of knowledge, the acquisition and sustainment of customer relationships, and the implementation and ongoing effectiveness of coaching. This year, more than 10,000 professionals and 5,000 physicians in Canada, the United States, India and the United Kingdom will rely on IsaiX.

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