Novo Technologies has been proudly delivering its products to prestigious institutions in the finance and banking industries for over a decade. Novo Technologies provides a complete range of recording and quality monitoring solutions to effectively manage financial transactions. In conjunction with advanced compliance technology, Novo Technologies helps businesses to reduce the unavoidable risk and liability involved in securing and safeguarding financial information, and to improve customer service.

Call Recording is the solution of choice for compliance-minded institutions subject to regulatory policies as part of their financial activities. Whenever a broker or agent confirms a transaction on a customer’s behalf, a verbal contract is digitally saved. For utmost security, recording agent screen activity validates the accuracy of the transactional process. Call and screen recording is one way to prevent trade discrepancies.

To train agents on better call handling while improving their sales techniques, as well as measuring their qualitative and quantitative performance, Novo Technologies Quality Monitoring solution is a vital asset that will add value to your call center.
 

Loyalty in the finance sector is rare. It is all about customer perception and satisfaction with the service. This is the reason why it is really important to identify the barriers to high levels of first call resolution, so that all transactions are handled effectively on the first call, and that the customer is satisfied.

Benefits for the finance industry are :

• Recorded interactions can be used as evidence for regulating authorities to prove that actions were carried out according to exact customer instructions. This protects the agent and enhances enforcement of compliance and regulations;

• Provides agents with real time customer information that can be shared throughout the organization, along with detailed reporting on contact centre management operations;

• Complaints and queries are handled quickly and effectively, as the system retrieves archived customer history records, regardless of the user’s physical location;

• Easy and fast integration into the existing infrastructure, meeting business operational needs;

• Rely on secure, flexible and reliable call storage that consistently delivers high-quality audio files;

• Protect customer accounts and transactions, and prevent fraud;

• Obtain customer opinions and perceptions on the quality of service with customizable survey forms;

• Improve the overall quality of your customer service and satisfaction, right from the very first call.