Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording and quality monitoring solutions for contact centers. With its leadership in the development and integration of new software solutions, Novo is dedicated to help organizations to proactively and effectively capture and manage corporate transactional content. Consequently, organizations are able to extract business intelligence from customer interactions thus providing their clientele with the best customer experience.
 

For the last 15 years, Novo Technologies has experienced remarkable growth and received numerous awards for its innovations. To this day, Novo has been serving its advanced technology and superior service to hundreds of organizations worldwide. Its solutions are implemented in contact centers of all sizes coming from a variety of industries in North America; among which are the top leaders in the Canadian financial and insurance industries. 

 Corporate profile