News & Events

14/05/2012

23/04/2012

Novo Technologies Solution Now Rated “Avaya Compliant”

21/10/2011

Éric Turgeon joins the Novo team

Newsletter

The NovoLog Suite is a new generation in digital and IP voice recording system. This reliable and flexible suite of software was conceived for contacts centers
and businesses of all sizes, allowing them to record, archive, retrieve and
share safely interations with customers.

The suite includes 6 major programs :

NovoLog⁶ for the secure recording of your communications;
NovoCoach for compliance, protection and training purposes;
NovoPCI trecord calls in accordance with PCI DSS;
NovoClient and NovoSDK to control and add useful information to recordings;
NovoScreen to capture screen activities.

Novo Technologies - [Empower Customer Experience] | [NovoLog - Call Recording Software]

The necessity of dealing with the statutory requirements of your industry, questions of responsibilities and practices regarding risk management has propelled many organizations in the insurance, finance, healthcare, public security and government sectors to proactively record their customer interactions.

Recording conversations helps manage performance, verify sales and increase security. The NovoLog Suite is the recording solution that will help you achieve your goals.

Built on an open architecture and respecting industry norms, the NovoLog Suite evolves and seamlessly integrates into your existing infrastructure.

The benefits of using the NovoLog Suite are :

resolve disagreements with customers;
ensure that regulations are being followed; in accordance with Payment Card Industry (PCI) Data Standard Security norms;
manage agent performance within organization;
improve customer service and satisfaction;
organize, share, listen and secure your recordings.

NovoLog Suite Brochure

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