At Novo Technologies, our professional services approach covers the full range and life cycle of our solutions. Our professional services are comprised of a technical team responsible for planning the implementation, the execution as well as the administrator and the user training. As for the implementation team, they are in charge of the actual implementation, the monitoring and of providing technical support for your solutions.

Professional Services

Implementation Process

Our implementation process is based on modern organizational and project management methods. Here are the 6 steps in the Novo Technologies implementation process:

1)    Target needs
2)    Project launch
3)    Build-up
4)    Roll-out
5)    Monitoring
6)    Closing

training

Again, the Novo Technologies approach is to share skills for success. To guarantee successful integration, your employees must have the required skills and competencies to get the most out of the new solutions, with a minimum of effort.

Support

Novo Technologies customer support programs provide flexibility and availability. Novo offers a wide range of bilingual 24/7 technical services  to accommodate your needs. Novo’s qualified technical staff is trained to help your personnel with courtesy and efficiency. We believe in expertise, quality service and responsiveness.

1)    Professional Services
2)    Support

Contact us at: support@novo.ca or 1.888.657.6686