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eNov
September 2010 | 10
IsaiX Technologies and Novo Technologies announce a strategic partnership
Novo Technologies and IsaiX Technologies, a leader in North America for developing technologies that support people and processes, are proud to announce an exciting new partnership. The companies will provide a robust suite of tightly integrated tools to effectively monitor and coach agents in contact centers. IsaiX’s application, Coach Technology, is integrating with Novo Technologies call recording solution, NovoLog, which brings significant value to the coaching process.
Novo Technologies and the Paisley Group announce a partnership to offer superior customer satisfaction solutions
Novo Technologies and The Paisley Group, a leading Call Center consulting company and the premier independent measurer of Customer FulfillmentSM, Customer CareSM and Voice Delivery in the industry today, are proud to announce a joint partnership that will help call centers improve their customer service quality and agent performance management.
Built upon both companies’ recognized expertise, tools and proven track records, organizations now have access to a suite of high-performance solutions targeting the most critical call center performance areas. The Paisley Group offers different quality management solutions like Mystery shopping applications and customer satisfaction surveys.
Novo Technologies Selected for Membership in Avaya DevConnect Program
Novo Technologies announced it has been selected by Avaya Inc., a global leader in enterprise communications systems, software and services, for a Gold membership in the Avaya DevConnect program. As a Gold-level member of this program, Novo will have access to a wide range of support from Avaya, including technical resources and training. Gold-level members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales.
Novo at the Directory Assistance/Enquiries and Information Services conference (DAIS)
On September 1-2nd, Novo attended the Directory Assistance/Enquiries and Information Services conference (DAIS) organised by The Paisley Group in Dallas, TX.
Jeff Rudolph, President of The Paisley Group and Danny Blouin, VP Sales & Marketing, Novo Technologies, made a special announcement about the new joint partnership between the two companies.
For more details about the event, visit http://www.thepaisleygroup.com/home/Conference/dais-conference-dallas-tx-sept-12.html
Novo at the most recent activity of the British Columbia Contact Centre Association (BC CCA)
On September 22nd, Novo attended the most recent British Columbia Contact Centre Association (BC CCA) activity in Burnaby, BC. Danny Blouin, VP Sales & Marketing, from Novo presented the conference entitled Call Recording: It’s not “why you should,” but “how you should” at this event, which was a success.
For more information about this event and the BC CCA, visit:
http://www.bccontactcentre.com/September212010-DavidBlouin.htm
Novo, once again, a proud GTACC sponsor
On November 4th, Novo will join the Greater Toronto Area Contact Centre Association (GTACC) for their new conference, named Contact Centre – The Future State. This event will allow us to learn about the new trends coming into the call center industry. Novo Technologies will be once again a proud partner of this conference.
For more details about GTACC and to register to the conference, please visit http://www.gtacc.ca
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