The newslettter eNov aims to offer you interesting content from Novo and its partners. For this newsletter, we propose a new whitepaper entitled 'Performance Conundrum' written by Joe McCaig, President of JDR Enterprise Inc. Learn about coaching and how to execute the performance principles. Being the key factor of success in contact centre performance, coaching can make possible the ultimate goal to have agents becoming experts at all levels and to demonstrate behaviours that produce high Quality, Productivity and Sales.

Recently, the Novo sales and marketing team has expanded with two new colleagues. We therefore wish a warm welcome to Raj Ghuman and Kent McIntosh. Mr. Ghuman is the new Account Executive responsible for the Ontario and Western Canada territories. As for Mr. McIntosh, he serves as Product Director. The customer service has also a new employee. Ms. Renata Buendía serves as Customer Service Assistant. Welcome to all!