The Payment Card Industry Data Security Standards (PCI DSS) are a set of comprehensive requirements for enhancing payment account data security. It was developed by the founding payment brands of the PCI Security Standards Council to help facilitate the broad adoption of consistent data security measures on a global basis. This comprehensive standard is intended to help organizations proactively protect customer account data. Novo understands that customer data security is essential. This is why we strive to provide you with the best tools to support your PCI-compliance requirements.

Latest release of award-winning call recording software, NovoLog, now includes a feature-rich data management tool called DataManager. It meets the requirements of organizations that need to manage and secure high-volume and varied call recording data for quality monitoring and regulatory compliance purposes. DataManager is a user-friendly tool with natural language configuration that provides sophisticated archiving and purging functionality for audio and video recordings.

On May 19^th, Novo brought together two industry experts as part of a webinar entitled Performance Management and Coaching Best Practices. The speakers, Mr. Joe McCaig, President of JDR Enterprize Inc. and Mrs. Sangeeta Bhatnagar, Director of SB Global Human Capital Solutions shared their experiences and best practices on coaching and performance management in call centers.