News & Events

14/05/2012

23/04/2012

Novo Technologies Solution Now Rated “Avaya Compliant”

21/10/2011

Éric Turgeon joins the Novo team

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New clients!

june 2009 | no.5

Recently, Novo won the trust of two renowned organizations. Desjardins Asset Management and Nestle Canada are now part of our customers. It is Novo’s technology that was chosen to meet their quality monitoring and compliance needs in their contact centers.

NovoLog Client

During the summer, Novo will launch its latest product, NovoLog Client. This new generation, multifunctional tool allows organizations to comply with the Payment Card Industry (PCI) Data Security Standard for sales transactions with customers.

NovoLog Client is a desktop interface that enables agents to interact with the NovoLog servers. With this tool, agents can add information or comments during the recording facilitating the search and retrieval of a desired recording. NovoLog Client also gives the agent the ability to identify the recordings he wishes to keep.

Another benefit of using NovoLog Client is to provide greater autonomy to the agents and to increase the security of the information transmitted during the conversation. Indeed, one of the features of NovoLog Client allows an agent to pause a recording when the caller discloses sensitive information such as his credit card number. Thus, when a supervisor listens to the conversation, this confidential information is not heard. NovoLog Client is an essential asset for organizations conducting transactions on the phone and that care about compliance.

For more information about NovoLog Client, please contact one of our Account Managers at 1.888.657.NOVO ext 200 or by email.

The NovoLog Suite demo is now available!

Novo has just launched the NovoLog Suite demo on its website. This new demo is a good way to learn more about the different communications recording features of the NovoLog Suite and the many benefits provided by this software. You can watch it here.

Webinars

Starting this month, Novo will be giving Webinar sessions. Broadcasted in English as well as in French, they will last 30 minutes. The first Webinar entitled "Who is Novo", will cover the company, the solutions and the services offered by Novo, and will be presented on June 9th at 1 p.m. EAT. To attend, please register on our site by clicking here.

Well-being at work – 10 exercises to do at the workstation

Novo Technologies - [Empower Customer Experience] | [Exercises to do in contact centers]

Novo is proud to present you its new feature on well-being at work. This month, as part of a series of 4 articles, you will discover simple exercises that your agents and other employees can perform at their workstation during their workday.

Healthy agents are synonymous with happy agents. The happier they are, the more likely they are to stay loyal to your organization. This in turn motivates customers to do the same and the customer experience will consequently be enhanced. Well-being at work is not a new concept. However, companies are taking more and more initiatives to achieve this important objective. Read more

Here is a simple but highly effective way to reduce call volume: talk about your website in your hold message. Invite callers to visit it. Perhaps they will find answers to their questions!

Job opening

Novo has a new job opening for VP Marketing and Sales.