Call Recording

Call recording is one of the most important elements in any customer interaction environment and the foundation of any well-structured compliance initiative. Novo call recording solution helps organizations to meet their challenges and equips them with the tools required to comply with regulations, liability requirements, sales verification, and to ensure high customer service standards.

Quality Monitoring

Quality monitoring is one of the most effective techniques to enhance the level of service provided to customers. Providing critical key performance indicators, the Novo quality monitoring solution is an enhanced utility designed specifically for the evaluation of contact center personnel.

Court session recording

Compliance

As the market becomes governed by increasingly stricter legislation, most organizations find themselves faced with the need to record all communications to comply with external and internal regulations. Novo provides solutions to comply with government legislation, and to overcome multiple risk and liability management challenges.